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TERMS & CONDITIONS
All Cakes are exclusive, bespoke and made to order. We can either design something new or you can chooses a design from our portfolio. If you choose a design from our portfolio we can, if you desire, change colours and flowers to compliment any theme that you may be having at your celebration.
If you supply us with a photo of a cake that you would like us to make, please keep in mind that although we try to decorate it as close as possible to the original design, the cake will not look exactly like the cake in the photo. We are restricted to colours available and non edible decorations like brooches & ribbon. We try to source the best and closest possible products but it is not always possible. Every cake decorator and designer has their own style of decorating as well.
Consultations and Cake Tasting
Consultations are by appointment only. Cake tasting samples will be provided at the consultation and are made in cupcake form. No decorations are added to the cupcakes, unless discussed ahead of time and which incur additional charges.
Allergies and Special Dietary Requirements
Our products contain dairy, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions
Nuts, Dairy or Eggs: If you have a food allergy, please contact me personally to discuss your requirements
We ask for 3 months notice when ordering wedding and civil ceremony cake, and 1 month for other celebrations, however depending on our schedule, we may be able to accept orders at shorter notice. Please keep in mind Sugar & Nice can only take a certain amount of orders per week.
To confirm an order, a non-refundable deposit of 25% of your quoted price is required. The balance is due 2 weeks before the delivery or collection of the cake. For orders with less than 2 weeks notice, the full payments required on confirmation and is non-refundable.
We must receive the balance by the due date indicated or contract is null and void, and deposit will not be refunded.
For Fruit Cakes a 50% deposit is required at least 8 weeks before the function. Fruit Cakes are baked weeks ahead of time and are matured. The 50% balance is required 2 weeks before the wedding or function. We accept payment by cash or EFT.
Cake Design Alterations
Design alterations can be made up to but no later than 2 weeks before collection/delivery. If the alteration affects the cost then the balance will be adjusted accordingly.
As part of our service we can offer personal delivery and set-up, however, as we can only carry out a limited number of personal deliveries per month, please contact us to check availability and for a quotation. We also will liaise with your venue to schedule a delivery slot and to check that all arrangements for assembly such as the cake stand and cake table have been taken care of.
Our delivery service will be charged on an hourly basis and is determined by the travel distance and the time and labour required for assembling the cake. Prices are available on request; please contact us for a quotation. Delivery of Wedding Cakes and Special Occasion Cakes can be made for Gauteng and the surrounding areas.
All cakes, cupcakes or cookies can be collected from our Pretoria East base. Please note that if the order is collected, the full responsibility for the safety of the cake, cupcakes or cookies is with the client and Sugar & Nice will not be responsible for any damage to the cake, cupcakes or cookies that may occur after it has left our studio.
Please note that although Sugar & Nice takes every precaution necessary to ensure that the cake or cupcakes are delivered on time and in good condition, we cannot take any responsibility for damage to the cake or cupcakes due to an accident or poor road conditions (i.e. gravel roads, pot holes etc.)
For delivery on gravel roads, Sugar & Nice will charge an extra R 500.00 for delivery. The R 500.00 surcharge will be added to the delivery & setup cost.
Cakes Decorated with Fresh Flowers
If your cake design requires fresh flowers, your florist will supply these. Please liaise directly with your florist regarding the specific floral requirements and we will decorate the cake with the flowers on site.
NB. Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse.
Cakes Decorated with Non-edible Materials
The use of non-edible materials for cake decoration is becoming increasingly popular. Please note that the 'craft jewels' and accessories such as brooches, ribbons, silk flowers, diamante, beads, feathers etc. that are used to decorate some of our cakes are not edible and must be removed from your cake before serving. All of our decorative gems and accessories are only used at the clients request and Sugar & Nice accepts no responsibility for any physical harm that may arise from their use.
Should you cancel your wedding cake order the confirmation deposit (25%) is non-refundable and any specifically ordered items and work already undertaken in accordance with your order is additionally chargeable. For wedding cake orders cancelled within 6 weeks of the completion date, the full balance will be charged. The monies paid for the cake cannot be used for a future order.
Agreement to Terms and Conditions
By Proceeding with a purchase you are in agreement with our terms and conditions as stated above. Performance of this agreement is contingent upon the ability of Sugar & Nice to complete the agreement and is subject to labour disputes or strikes, Loadshedding, accidents, Acts of God, and other causes beyond our control.